For what situation is contacting Cloud Support considered extremely critical?

Contacting Cloud Support is considered extremely critical in the situation of persistent inability to log in. This issue directly impacts access to the Splunk Cloud services, which are essential for users to perform their roles effectively. When users cannot log in, they are unable to access important dashboards, reports, or any real-time data analysis that the platform provides. This can lead to significant disruptions in a business operation, ensuring that rapid resolution is necessary.

On the other hand, needs for new user training or customer feedback and suggestions, while important for overall user experience and platform improvement, do not pose immediate operational threats that require urgent attention from support. Additionally, unresolved network issues may need support but typically are not solely tied to the functionality of the Splunk platform itself; they may stem from external factors that could be outside the immediate scope of Cloud Support's abilities to resolve without collaboration with other IT teams.