What action should customers take if they are unable to log into Cloud?

When customers are unable to log into Splunk Cloud, the most appropriate action to take is to contact Cloud Support. This is because Cloud Support is specifically equipped to handle issues related to account access and authentication. They can diagnose underlying problems that may not be resolved through standard troubleshooting measures, such as password resets or checking login details.

While resetting the password or checking email may provide solutions in some cases, these options do not guarantee resolution for more complex issues, which could involve account configurations or system errors. Automatic access restoration is also not a typical process in response to login issues, as users often need to engage with support to initiate any necessary recovery actions. Thus, reaching out to Cloud Support ensures that customers will receive tailored assistance and a prompt resolution to their access difficulties.