What can customers contact Cloud Support for in terms of configuration?

Customers can contact Cloud Support for capacity or configuration changes because this support is specifically designed to assist users in modifying their existing Splunk Cloud configurations to accommodate changes in data volume, performance needs, or other environmental factors. Cloud Support has the expertise necessary to help ensure these modifications align with recommended practices and maintain the integrity and performance of the Splunk environment.

This option emphasizes the proactive nature of managing a Splunk Cloud instance, where adjustments to capacity may be needed as usage patterns evolve or as organizational needs shift. Support personnel can also provide guidance on optimal configurations that might be suitable based on different use cases or data structures.

In contrast, while product upgrades, troubleshooting software bugs, and providing feedback on system features are important aspects of cloud service management, these areas typically fall outside the direct scope of configuration support. Product upgrades may involve complex procedures that might not be handled purely through support channels, troubleshooting software bugs often requires a deep dive that goes beyond configuration, and feedback on system features is generally collected through other channels rather than through direct contact for configuration support.