What’s a common reason customers reach out to Technical Support?

Customers commonly reach out to Technical Support seeking operational support for configuration due to various complexities involved in setting up and maintaining systems like Splunk Cloud. Configuration issues can include troubleshooting data ingestion, optimizing search performance, or resolving connectivity problems. As organizations rely heavily on data for decision-making, any impediments in the configuration or operational processes can significantly impact their use of Splunk. Therefore, assistance with configuration directly affects their ability to leverage the platform effectively.

While customers do interact with support for other reasons, such as ordering additional services, providing feedback, or sharing success stories, these inquiries often do not represent the primary focus of Technical Support. The main emphasis of support teams is to ensure that customers can effectively configure and use the platform, which directly enhances the overall customer experience and operational efficiency.