Which aspect does not require Cloud Support intervention?

Handling routine account updates is an aspect that typically does not require intervention from Cloud Support. These updates are often standard administrative tasks that users can manage on their own through the Splunk Cloud interface. This includes actions such as modifying user permissions, updating billing information, or managing user roles, all of which are designed to be user-friendly so that customers can maintain their accounts effectively without needing assistance.

In contrast, requesting a feature upgrade, reconfiguring service capacity, and problem isolation during an outage are situations that often require specialized knowledge or intervention from Cloud Support. Feature upgrades typically involve changes to the underlying infrastructure or application that necessitate support team's engagement to ensure the changes are implemented successfully. Reconfiguring service capacity may involve adjustments that align with service agreements or performance levels and needs to be handled by trained support personnel to avoid unintended service disruptions. Similarly, isolating problems during an outage requires in-depth technical expertise to troubleshoot and resolve issues affecting the service, necessitating Cloud Support's involvement for effective resolution.